1. Automatic collection of personal information

In some instances, Twelwe and its service providers uses cookies, web beacons and other technologies to automatically collect certain types of information when you visit us online, as well as through emails that we may exchange. The collection of this information allows us to customize your online experience, improve the performance, usability and effectiveness of Twelwe's online presence, and to measure the effectiveness of our marketing activities.

 

1.1 IP addresses

An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis.

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1.2 Cookies

Cookies exist at various levels, and serve a variety of purposes. Some of the cookies we use are at system level. These maintain a session user ID for security reasons. We process and store data collected via our website only for the purpose for which it was provided by clients or potential clients. Clients' or potential Client’s data, for example, is used only for contacting and responding to their requests. The following types of cookies may be used when you visit the website:

 

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you. 

 

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved. 

 

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

 

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site. 

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Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

 

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

 

Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser. 

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Some cookies are classed as essential in that they are needed to allow you to navigate the website, access the most relevant version (e.g. mobile) and let you use some of the features we provide, such as polls and surveys. We also use visitor or performance cookies to understand what interests our users, help us improve how our website works, and measure how effective our website is. For example, these cookies track how many users access our site and how often, show how you entered our site, navigated through the site, and what information was of interest to you, and measure any errors you may have encountered. They also identify categories of visitors by items such as IP address, domain, and browser type pages visited. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

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Controlling or disabling cookies

 

If you are not comfortable with our use of cookies, you can control and manage your cookie settings in various ways. Most browsers give you the option to see what cookies you have, and allow you to accept or reject all, or certain, cookies. This is usually set through your privacy settings. Please bear in mind that if you remove or block cookies, it might affect how you use our site, and make parts of it less accessible or usable.

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1.3 Google Analytics

 

We track the usage of our website through Google Analytics. You can opt-out of having your browsing activity within websites recorded by analytics cookies without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics visit this  Google page. If you would like more detailed information, please contact us using the contact details on our website.

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1.4 Changes to this Cookie policy

We regularly review this Cookie Policy and will post any updates to it on this webpage. This Cookie Policy was last updated on 13 June 2022.